Press Release

28th February 2017

Response to home carer abuse allegations

A BBC Freedom of Information request into every council in the United Kingdom with responsibility for social care has obtained data that shows home carers, contracted by local authorities, were subject to 23,000 allegations of abuse over the last three years. According to the BBC’s findings, 12,000 of the allegations involved neglect and only 15 care workers were prosecuted during the three-year period. When you look closer at the files, only 700 of the thousands of cases involved the police.

The BBC undertook a further analysis of the reasons behind the alleged abuse, they found:

  • Over 2,400 reports of psychological abuse;
  • 3,400 physical abuse claims; and
  • 400 allegations of sexual abuse.

The Local Government Ombudsman saw complaints about home care rise by 25% last year.

Joel Charles, Deputy Chief Executive of Future Care Capital, said:

“Allegations of abuse by home carers is deeply concerning. Any abuse claim is an important reminder that we can never be complacent about ensuring the right safeguards are in place. Local authorities strive to improve checks and balances across their social care services, but more needs to be done to support the development of the nation’s care force. Given the increased demand for care, from an ageing population, having a care service with the right quality and standards is doubly critical.”

“There needs to be a strategic response to this issue, bringing public, private and third sector care providers together to deliver a unified solution.”

“We are consulting the public through our crowdsourcing platform on a vision for health and care in 2030. Our vision places importance on upskilling care workers to meet pressing health and wellbeing needs, and in raising quality and standards.”


Notes to Editors

Press contacts

For all press enquiries, please contact Joel Charles, FCC Deputy Chief Executive, at [email protected].

About Future Care Capital (FCC)

FCC is a charity, emerging from the sale of the awarding organisation, the Council for Awards in Care, Health and Education (CACHE), in September 2015.

Beginning life as the National Nursery Examination Board (NNEB) in 1945, the charity has evolved throughout its 70-year history and continues to have the Queen as its patron.

Following the sale of its awarding organisation business and assets (including the CACHE and NNEB brands) the charity is ready to embark on its next chapter.

The Trustees have developed a detailed Strategy for the future direction of the charity and have recently approved the 10-year Business Plan. The Trustees have identified the following vision, goals and aspirations that follow on from the Charity’s objects:

Charitable Objects: To promote education, training, quality and standards in care, health and education and allied disciplines.

Vision Statement: The charity will be known for being the leading independent voice for applying evidence that will advocate for and deliver a step change in health and care, including the advancement of quality and standards as well as education and training for allied professions as a sustainable charity.

Mission: Engage, educate and involve all generations in the development and delivery of unified health and care provision.

Key Beneficiaries: Those in receipt of care.

Key Goals and Aspirations:

  • Be recognised as a leading advocate and thought leader;
  • to deliver a step change in the advancement of quality and standards, education and training in care and health and allied professions; and
  • sustainably grow impact.

The charity will adopt an agile approach to delivery underpinned by an enabling internal culture and supporting systems that reflect its core values of empathy, diversity, openness and professionalism.

The charity’s core offerings will be delivered through two collaborative but independent delivery vehicles:

Evidence based Advocacy – developing new policy propositions and solutions supported by evidence-based research, stimulating debate and innovation through events, publications, projects and discussions with diverse stakeholders including the general public.

Social Impact Investment Fund – an investment fund managed by the charity to invest in sustainable social enterprises through an Innovation Fund, which support better quality and standards of services in the care, health and related education and training, which will generate a commercial return for the charity, supported by a ‘collaborative hub’ with the charity at its centre, facilitating knowledge sharing, supporting innovation and best practice, and gathering evidence and insights to feed into the charity’s Advocacy operations.

Legally structured as a charity, FCC intends to operate as a dynamic, agile and commercially aware organisation: a true social enterprise.

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