“We are sharing these positive examples and lessons now so that providers and systems working together against the continued pressures of the pandemic can build on what has worked well for others as they optimise their responses.” CQC
A new report from the Care Quality Commission (CQC) highlights good practice in urgent and emergency care services.
The Commission said it found some “inspiring stories” of how the pandemic has served as a catalyst for change.
The report highlights over 40 examples of schemes that appear to be making a difference including:
The organisations taking part in the review were:
The report says many systems accepted that usual governance and funding considerations came secondary to meeting the needs of people requiring urgent and emergency care during a crisis.
The CQC noted: “Providers have worked together to ensure urgent and emergency care services and pathways adapted quickly and safely, and that people received the right care, in the right place, at the right time”.
The key themes covered in the report include:
The review team also spoke with adult social care providers, including care homes and domiciliary care agencies, to understand their experience of working with urgent and emergency care services.
In several areas, reviewers heard how the sharing of expertise, use of technology and monitoring equipment and sharing of staff helped to improve remote triage and prevent people being admitted unnecessarily.
The report’s authors say it is vital that the health and social care system does not lose the hard-learnt lessons of this crisis.
But CQC is pausing further provider collaboration reviews and will restart once the crisis is over.
A full copy of the report is available here